Cancellation & Refund Policy.

01What you pay for

Payments made to ONEWAY are top-ups to your prepaid workspace balance, which is drawn down as your projects use AI capabilities at the rates shown in your workspace. Any paid plans introduced later will be covered by this policy too.

Top-ups are sold through Dodo Payments, our merchant of record, in the currency shown at checkout. Dodo Payments processes the payment and any refund, and its invoice shows the taxes charged.

02Refunds of unused balance

• You can request a refund of any unused balance from a top-up within 30 days of that top-up.
• Balance that has already been used for AI requests cannot be refunded, because we have paid the provider for that usage.
• Promotional or bonus credits given free of charge have no cash value and are not refundable.
• When you close your account, you can request a refund of the remaining unused paid balance, even after 30 days.

Consumers in the EEA and UK. You have a legal right to withdraw from a purchase within 14 days. Your balance is credited and usable immediately, so by using it within those 14 days you ask us to start providing the service and you lose the right to withdraw for the amount you have used. You keep it for any unused amount, which our 30-day refund above already covers in full.

03Failed, duplicate or incorrect payments

If money is debited from your account but your balance is not credited, or you are charged twice for the same top-up, we will refund the extra amount in full. Most failed payments are reversed automatically by Dodo Payments or your bank within 5 to 7 business days. If not, contact us with your payment ID.

04Cancellation

You can stop using ONEWAY at any time. There is no minimum term and no cancellation fee. Top-ups are one-time payments, not subscriptions, so nothing renews automatically.

If we introduce subscription plans, you will be able to cancel at any time from your workspace; cancellation takes effect at the end of the current billing period, and fees already paid for that period are not refunded except where required by law.

If we suspend or close your account for breaching our Terms or Acceptable Use Policy, we may withhold refunds to the extent permitted by law. If we discontinue the Service, we will refund all unused paid balance.

05How to request a refund

Email team@1way.dev from the address registered on your account with the subject "Refund request", your workspace name, the payment ID from your Dodo Payments invoice and the amount. We will confirm eligibility within 3 business days.

06Refund timeline

Approved refunds are issued to the original payment method within 5 to 7 business days. Depending on your bank or card issuer, it may take a few more days to appear in your account. We cannot refund to a different account or payment method.

07Questions

Contact us at team@1way.dev or +91 70071 62269. If you are not satisfied with our response, you can reach our Grievance Officer through the contact page.